F.A.Q.

How much is shipping?

All orders are shipped via USPS flat rate by size & weight, shipping rates are automatically calculated during checkout via USPS rates service.

How long will it take my order to ship? 

Allow 24 hours  for order processing and payment verification. 3-5 business days for domestic delivery. 10-12 business days for international shipping.


Can I get a refund or make an exchange?

No refund or exchange. 


Is there a way to contact you directly?

You can email thetrillestinfo@thetrillest.net or call (315)-221-9012 with any questions regarding your order.


I do not live in the U.S.A. Can I order online?

Yes.


Do my billing and shipping address have to match?

We require that your billing and shipping address match to prevent identity and credit card fraud.


My order was place successfully, but why I didn’t I receive an email confirmation?

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.


What time do you update your online shop?

 9am eastern time.


When are particular items released?

Generally we do not have a set release date. Please subscribe to receive email alerts.


Do you restock your inventory? 

If a product is in high demand we will restock.